Frequently Asked Questions (FAQ)

What Fashion Wants Info

What Fashion Wants Info

What is What Fashion Wants?

How do i contact what fashion wants?

I need help picking an outfit, can you help?

How do i find things on your site?

Why is what fashion wants different?

What's so special about the brands and products you sell?

I have a specific question about a product. What should i do?

How do i unsubscribe from what fashion wants newsletter?

How do i sign up to the what fashion wants newsletter?

How can i find a specific product or brand?

I'm a student, are there any student offers?

Processing & Shipping

Processing & Shipping

I want to see products with a faster delivery time.

Where do you deliver to and how much does it cost?

Can my order be shipped to my work address?

Is it possible to buy items from you and not be charged duties and customs?

Will i be charged customs & import duties?

Will i need to sign for my parcel when its delivered?

Why have my items arrived at different times in different parcels?

I've order items from multiple brands, will i have to pay shipping for each brand?

My item hasn't arrived, what should i do?

How long will delivery take?

Can i track my order?

Can i have my parcel redirected to a different address after i place an order?

Whats a brand processing time?

What does estimated delivery time mean?

When will my order be shipped?

Why isn't my tracking number working?

Payments

Payments

What payment methods do you accept?

Is you site secure?

Do you use safe payment methods?

Will i have to make multiple payments for every item i want to purchase?

Can i pay over the phone?

When will my account be charged for my order?

What can i do if the payment for my order was declined?

What's your online security policy?

How do i use paypal to pay for my order?

What currency can i use to place an order?

How do i use apple pay to pay for my order?

How do i pay using google pay?

Do you have a mobile app that i can use to shop?

Do i have to create a what fashion wants account to shop with you?

Returns

Returns

What is your return policy?

How do i return an item?

What happens if the item arrives broken?

Where do i return my item to?

Can i exchange my item?

Do you refund delivery charges if i return something?

Will i get a full refund for my return?

What items aren't aloud to be returned or refunded?

How long does it take for the refund to be processed?

My item is taking a long time to arrive. Can i have a refund?

When will i receive my refund?

Can i get a refund if the price changed since i ordered my item?

Charities

Charities

What charities do you support?

Can i split my donations between all the charities?

How do i help you support these charities?

Can i pick the charity my donation goes to?

Will the full donation go to the charity?

Where can i view the donation progression?

What middle person platform do you use to give to charity?

Size Guide

Where are the Sizes?

Where are the sizes Located?

What does one size mean?

I can't see the question i want to ask

I can't see the question i want to ask

How do i ask my question?

My Account

My Account

Can i create an account using my social media accounts?

Do i have to register to place an order?

What are the benefits of registering with you?

How do i reset my password?

Where can i view my order history?

How do i edit my address?

Promotions and offers

Promotions and offers

What are the benefits of signing up to your newsletter?

I want to be the first to know about promotions and new products.

Can you help me with my promotion code?

Where can i get a promo code to use on my order?

Can i use more than one promo code per order?